Improving Leadership, Customer Service, and Communication

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Creating Ownership

Years ago I work with the City of Kissimmee Sanitation Department and they knew how to create ownership.  Here are a few examples:

  • Drivers test-drove vehicles and selected the model for purchase.
  • Each truck is personalized with the driver’s first name.
  • Team members selected the uniform style for their division.

What could you do to allow your team more ownership of their jobs?

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