Improving Leadership, Customer Service, and Communication

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Category: Teamwork

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Code Phrase Can End Pity Parties

My family has always had a weird way of making light of a wimpy display of self-pity.  If one of the six McMichael children whined or complained about something insignificant, they would likely hear this family response: “Moo, Moo, Moo, Moo.”  Now I don’t know where this silly retort came from, but I do know...
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Leadership Sometimes Requires Tough Choices

“I don’t know the key to success, but the key to failure is trying to please everybody.”  – Bill Cosby Good leadership requires making tough choices that are sometimes going to be unpopular.  First, you must have followers who want to follow you and that means earning the trust and respect of these individuals.  And, the best...
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Start the Workday With Something Fun

While preparing for a speech in one of the Universal Studios Hard Rock Café banquet rooms some time ago, I heard a cadence chant reminiscent of those from the old army movie Stripes.  I walked out of the banquet room to get a closer look and discovered it was a team of Hard Rock employees...
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Top Five Reasons For You To Invest In Recognizing Team Members

# 5—It will increase the productivity of the person who receives the recognition. # 4—It will improve the quality of life—both personal and professional—for that person. # 3—Positive feedback can be contagious.  Others will start looking for things done right. # 2—It will improve your own outlook and quality of life—both personal and professional. #...
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Have Trophy Will Travel …

Every company needs a traveling trophy!  Choose a fun (and durable) symbol of recognition, like a 10” Happy (from the Seven Dwarfs) beanbag doll.  Award it to someone who deserves a pat on the back for contributing to a happy, productive workplace.  Here’s the stipulation—the “trophy” can only stay in the recipient’s possession for one...
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Tips For Increasing Team Effectiveness

Here are some tips for addressing the issue of getting people to work together even though they have different goals and agendas: Be sure you have the right people in the right jobs. If a position requires a great deal of collaboration, be sure the individuals in those positions possess collaboration skills. If necessary, provide...
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Teamwork Is a Top Leadership Challenge

According to a survey done by the American Management Association (AMA), 60% of the leaders who responded indicated that their top challenge is to get people to work together, even though they have different agendas and goals. Could this be an issue in your organization? Start by asking yourself the following questions: Are team members...
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