Improving Leadership, Customer Service, and Communication

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Category: Self-Development

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Providing Effective Feedback

How many of the following effective feedback behaviors do you display on a regular basis? I carefully select the time and place to provide feedback. I respect those who provide me with negative feedback. I ask for clarification when communicating with others. I offer the person an opportunity to evaluate their own behavior. When offering...
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Who Has Contributed To Your Success?

Charles Schulz Philosophy—You don’t have to actually answer the questions.  Just read the following straight through, and you’ll get the point. 1) Name the five wealthiest people in the world. 2) Name ten people who have won the Nobel or Pulitzer Prize. 3) Name the last half dozen Academy Award winners for best actor and...
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What Is Diversity

What words or phrases come to mind when you think of diversity? Typical responses include things like color, ethnicity, people with disabilities, gender, age, family status, religion or sexual orientation. But diversity goes way beyond the typical responses. It also includes things like appearance, communication style, music interests, mobility, job status, national origin, socio/economic status,...
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Don't Forget About Lessons Learned

Take responsibility for your own review of lessons learned.  Try these ideas: Check out your bookshelf, Kindle or other resource every Monday morning.  Pull one idea from a business or self-development book you’ve already read and IMPLEMENT that idea before Friday of that week. Or – review old seminar or workshop notes—especially action items you have...
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The Power of Affirmations

If you’ve ever played sports you know the power of affirmations. The power of a team chanting, “we’re #1” before, in fact, they are the top team. Or, the power of telling yourself you will win an event. And while the affirmation doesn’t always produce the ultimate goal, when repeated with absolute conviction, it greatly...
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Do You Have A Mentor

Most successful people can point to at least one mentor who helped guide them down a particular path and/or someone who helped navigate them through difficult situations.    Do you have someone like that in your life?  This does not mean, necessarily, someone who provides you with answers, but perhaps someone who poses the right questions...
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You Can’t Give What You Don’t Have

Here’s a fact we all know: You can’t jump start a dead battery with another dead battery. Well, the same is true for recharging the emotional batteries of your employees. The leader must first have a strong, positive attitude and competent emotional intelligence skills to effectively guide others in that same direction. So be sure...
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