Improving Leadership, Customer Service, and Communication

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Category: Change

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Leadership Sometimes Requires Tough Choices

“I don’t know the key to success, but the key to failure is trying to please everybody.”  – Bill Cosby Good leadership requires making tough choices that are sometimes going to be unpopular.  First, you must have followers who want to follow you and that means earning the trust and respect of these individuals.  And, the best...
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Leading Change

Effective leaders change what they can, let go of what they cannot control and work hard to identify the difference. Even though it’s paraphrased, I’ll bet this sounds familiar. As leaders we should not be afraid of the future. We should look for ways to embrace it and help prepare our team members to do...
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Embracing Change

I once finished a large design project for a major client, and just as I was ready to hit the send button on my email to deliver the document the telephone rang. My partner for the project told me to sit down for the news he was about to deliver. The client wanted to change a...
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Five Keys To Dealing With Change

Accept that change is here to stay. Keep a positive attitude about change. Become one of the change agents by looking for opportunities to decrease costs and increase productivity. Work to increase communication efforts during times of change.  When possible, let people know what’s coming.  This will help to alleviate some of the stress. Set...
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Go Beyond POTY Training!

So what is the POTY training mentality? Well, POTY is an acronym for “Program Of The Year;”‘ a scenario most of us have experienced more than once. A company will embrace an old and/or new concept or philosophy like Who Moved My Cheese, or FISH!, just to name a few oldies. These were and are great...
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Generations Working Together

One of our workforce challenges continues to be dealing with people of numerous generations working side-by-side.  When I entered the workforce there were two principal age groups:  The Veterans (born between 1922-1945) and the Baby Boomers (born between 1946-1964).  And while that presented a leadership challenge, it was nothing compared to what we are facing...
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Remember the SWOT Analysis Concept?

SWOT is an acronym for Strengths, Weaknesses, Opportunities, and Threats. The concept is an oldie, but goody and is an opportunity for leaders to examine aspects of an organization, individual team or department. Example characteristics include: Strengths—strong team, strong market presence, quick delivery Weaknesses—limited new product development, slow response to problems Opportunities—up-sell to current clients, sponsorship...
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You're Never Too Old To Change

The idea of a change like increasing employee morale will require many of us to step outside of our comfort zones.  It will require us to change our routines.  After all, if we continue to do what we’ve always done, we’ll continue to get what we’ve always got.  And… the excuse for not doing new...
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Workplace Creativity

Surprise –  I’m not always feeling creative when I sit down at my computer to write this blog.  So this month I searched the Chase’s Calendar of Events, typed in the month of May, hit search and a page came up.  I was just sure I could find an idea on the list so I...
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