Improving Leadership, Customer Service, and Communication

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Category: Employee Engagement

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Code Phrase Can End Pity Parties

My family has always had a weird way of making light of a wimpy display of self-pity.  If one of the six McMichael children whined or complained about something insignificant, they would likely hear this family response: “Moo, Moo, Moo, Moo.”  Now I don’t know where this silly retort came from, but I do know...
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Start the Workday With Something Fun

While preparing for a speech in one of the Universal Studios Hard Rock Café banquet rooms some time ago, I heard a cadence chant reminiscent of those from the old army movie Stripes.  I walked out of the banquet room to get a closer look and discovered it was a team of Hard Rock employees...
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Have Trophy Will Travel …

Every company needs a traveling trophy!  Choose a fun (and durable) symbol of recognition, like a 10” Happy (from the Seven Dwarfs) beanbag doll.  Award it to someone who deserves a pat on the back for contributing to a happy, productive workplace.  Here’s the stipulation—the “trophy” can only stay in the recipient’s possession for one...
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Creating Ownership

Years ago I work with the City of Kissimmee Sanitation Department and they knew how to create ownership.  Here are a few examples: Drivers test-drove vehicles and selected the model for purchase. Each truck is personalized with the driver’s first name. Team members selected the uniform style for their division. What could you do to...
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Workplace Creativity

Surprise –  I’m not always feeling creative when I sit down at my computer to write this blog.  So this month I searched the Chase’s Calendar of Events, typed in the month of May, hit search and a page came up.  I was just sure I could find an idea on the list so I...
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