Improving Leadership, Customer Service, and Communication

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Category: Coaching

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Coaching for Improvement

Nearly everyone enjoys providing positive feedback, and it is a power tool for continuous improvement. While providing not-so-positive feedback isn’t much fun, remember that when provided properly it is a valuable coaching resource.  The purpose of feedback is to help the receiver, not to embarrass him or her or to make judgments. So be kind....
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Providing Effective Feedback

How many of the following effective feedback behaviors do you display on a regular basis? I carefully select the time and place to provide feedback. I respect those who provide me with negative feedback. I ask for clarification when communicating with others. I offer the person an opportunity to evaluate their own behavior. When offering...
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