Service Savvy & Diversity
Service savvy means providing outstanding service to internal and external customers, regardless of how different they may be from you. Here are five things you can do to increase your service savvy:
- Demonstrate Respect—go beyond tolerating differences and strive to appreciate those who are different from you. (Example: remember that kids are customers too!)
- Avoid Assumptions—be aware of your sub-conscious thoughts about people and don’t “label” or “stereotype” your internal and/or external customers.
- Avoid Cultural Taboos—remember that cultural norms differ. There are many things to consider like space /proximity and gestures, just to name a few.
- Lower Language Barriers—be creative in helping customers who do not speak your language. (Example: draw pictures if necessary!)
- Adapt Products & Services—consider the needs of your diverse guests and find ways to meet those needs as often as possible. (Example: provide Braille menus or other items.)