Using Emotional Intelligence for Service Excellence

Research shows that 70% of the reasons for losing customers are related to poor emotional intelligence skills. This entertaining, effective video can help you address that issue.

The word CARES is used as a memory anchor for these important EI (emotional intelligence) concepts:

Collaboration – embracing the “you and me against the problem” mentality.

Awareness – being aware of how you are feelings.

Regulation – regulating your reactions to other people or circumstances.

Empathy - the ability to put yourself in the shoes of another.

Self-Motivation - the ability to focus on what you can do, not what you can’t.

English and Spanish versions are included.