Improving Leadership, Customer Service, and Communication

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Striving for Five Star Service (Video-VHS or DVD)

Striving for Five Star Service

In this entertaining video, the Customer Service Players demonstrate through a series of vignettes how to (and how not to) deliver five star service. Learn how to:

  • Maintain a positive attitude while responding to a guest complaint, in But That’s Not in the Brochure!
  • Be an effective service provider to internal customers, in Xtra, Xtra, Hear All About It!
  • Avoid overusing your behavioral strengths, in Throwing in the Towel!
  • Implement five key behaviors essential to every guest contact (P.S. Kids are guests too), in You Gotta Be Kidding Me!
  • Convey the positive (“Here’s what we can do”), in Barking Up the Wrong Policy!
  • Successfully deal with unhappy guest, in Here Comes the Gloom!
  • Identify and forever eliminate “Forbidden Phrases”

29 minutes. Includes coach's guide. Participant workbooks sold