Improving Leadership, Customer Service, and Communication

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Service Savvy/Outstanding Service In A Diverse World (Video-VHS or DVD)

The Service Savvy game show leads participants through 15 scenarios that focus on serving diverse guests. Ten of the scenarios or vignettes challenge participants to identify the service provided as savvy, satisfactory, or shabby. For the last scenario in each of the five categories, participants choose the correct service scenario from 3 to 4 options. Using this enlightening training program, participants will learn important service concepts for each of these five categories:

Demonstrating Respect

Avoiding Assumptions

Recognizing Cultural Taboos

Lowering Language Barriers

Adapting Products & Services

Includes English and Spanish versions.