Improving Leadership, Customer Service, and Communication

TEMPLATE: layout

On The Air Telephone Skills

Telephone interactions are often the first impression a potential customer or guest gets of our organizations. That's why it is important to be "On The Air" when you're on the telephone. This service film addresses the following important telephone skills:

Answering a call

Using the hold feature

Transferring a call

Taking a message

Interating with and caring for the caller

Handling an unhappy/irate caller

Running Time: 21 Minutes