Improving Leadership, Customer Service, and Communication

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Everything DiSC® Sales Facilitation Kit

The Everything DiSC® Sales Facilitation Kit includes:

Six 50-minute modules that are fully scripted and include engaging experiential and processing activities. Facilitator notes give tips to maximize learning.

•Leader’s Guides in MS Word
•PowerPoint with embedded video
•Stand-alone, menu-driven video
•Participant handouts in MS Word
•Templates and images
•Sample Everything DiSC Sales Profile
•Sample Everything DiSC Customer Interaction Map
•Research documentation
•Sales Interview Activity Card sets (for 24 participants)
•Everything DiSC Customer Interaction Guides (for 24 participants)

Easily Customizable

Switch out video clips. Modify the PowerPoint®, Leader’s Guide, and handouts. Add or delete sections to fit any timeframe.

The Six 50-Minute Modules:

Section I: Understanding Your DiSC Sales Style

Module 1: Introduction to the DiSC Sales Map. Participants learn about their DiSC sales style and how personal priorities influence their selling behaviors.

Module 2: Participants use what they’ve learned about sales priorities in an interviewing activity.

Section II: Recognizing and Understanding Customer Buying Styles

Module 3: Participants learn customer mapping, a new way of people-reading. They practice their customer-mapping skills in a competitive video-based activity.

Module 4: Participants learn about different customer priorities, then use their new skills to identify the buying styles of current customers.

Section III: Adapting Your Sales Style to Your Customer’s Buying Style

Module 5: Participants use their DiSC Sales Maps to understand how to navigate from their own styles to those of different types of customers.

Module 6: Participants role play adapting to their most challenging customer and complete an interaction plan for working with that customer.

See the entire line of Everything DiSC solutions designed to help you build more effective working relationships based on an understanding of different behavioral styles. Be sure to check out the videos under the "Find Resources" tab!

©John Wiley & Sons, Inc.