Dream Come True or Nightmare (Video-DVD)
This entertaining and educational program follows two families on vacation. They are staying at different hotels.... and receiving very different levels of service. Viewers will explore the following ways to create dream come true memories for their customers and guest.
- Delighting & Dazzling
- Respecting & Relating
- Exceeding Expectations
- Appreciating & Accommodating
- Maximizing Memories
English and Spanish versions are included. 21 Minutes