Services
Specializing in leadership, customer experiences, and effective communication competencies, we have over 20 years of experience providing training, one-on-one coaching, and course development (including customized video programs).
One-On-One Leadership Coaching
A Measured Approach
Numerous assessments are typically used to create a foundation of self-awareness. Each session includes goal-setting. Typically Donna meets face-to-face with coachees one or two times a year and they talk via telephone each month inbetween.
Customer Experience Initiatives
Evaluate, Execute, Evolve
Customer Service Initiatives begin with assessment, then we create an action plan to frame future changes
Workshops and Keynote Presentations
Inspiring and Fun
Our keynotes are fun, interactive, and informative. If your audience likes art and science, you’ll love our options!
Employee Engagement Initiative
A Shared Vision
Employees complete a survey to determine their work expectations. Each leader receives a report for his or her area and they are charged with working with employees (individually and groups) to help close any expectation gaps. This includes helping employees manage their own expectations.
Train-the-Trainer and Workshop Licensing
Effective and Cost-Effective
This option allows your organization to use top quality products and programs that can be facilitated internally.
“During the more than five years that Donna has facilitated our leadership initiative (to include training and individual leadership coaching), she has become an integral business partner and a valuable asset to our management team.”
- Robert Bacon
President & CEO Kirlin Group, LLC
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