Dos and Don’ts of Active Listening

Do…

• Face the speaker.

• Keep comfortable eye contact.

• Give the speaker your full attention.

• Be open to the speaker’s message.

• Display clues that you are listening without agreeing or disagreeing with the message (i.e., “I see”).

Don’t…

• Interrupt.

• Judge.

• Think about what you are going to say next.

• Offer advice or solutions.

• Be defensive.