Improving Leadership, Customer Service, and Communication

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Becoming a Mentor

Mentoring is widely used as a tool for continuous learning in the workplace.  With our workforce growing older, mentoring skills are becoming the ticket to advancement, especially for many senior workers.  Be prepared for this important role by improving your ability to do the following:

  • Listen and be open to new ideas.
  • Display good time management and self-management skills.
  • Be assertive, realistic and discrete.
  • Accept and implement change.
  • Be challenging and analytical.
  • Display knowledge and the ability to acquire information.

Additionally, mentors must be:

  • Motivating and able to demonstrate leadership.
  • Honest and able to give constructive advice.
  • Able to act as a role model.
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