Well, I just watched the 60th Anniversary Edition DVD of the holiday classic, It's A Wonderful Life. As most of you probably know, this Frank Capra movie starring James Stewart and Donna Reed is about a guy who, while facing some life challenges, wished he had never been born. As a result of this wish, he was given the opportunity to see what a positive domino affect his life had had on others. For example, as a boy he had saved his young brother from drowning. Later in life, that younger brother became a war hero and saved many of his fellow soldiers. On a less dramatic scale, service providers also have the ability to cause a domino affect of positive outcomes for others. When you work to provide outstanding service you set the stage for genuine goodness. For example, when people feel stress-free and content they are kinder, more courteous drivers and shoppers. They are more patient and loving mothers, fathers, husbands, wives, partners, sisters, brothers, fellow workers and neighbors.

I love hearing stories where people get involved in a chain of random acts of kindness. A South Florida Starbucks recently had such a chain where someone paid for the coffee of the person behind him and that person paid for the coffee of the person behind him/her and so on... and it continued all day! As a service provider you might inspire an attitude or kindness chain by:

Click this link to learn more about the program, Adventures In Attitudes. This program helps you empower employees to choose their own attitude. Facilitation kit and participant workbooks are available.