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Using Emotional Intelligence for Service Excellence
Research shows that 70% of the reasons for losing customers are related to poor emotional intelligence skills. This entertaining, effective video can help you address that issue.
The word CARES is used as a memory anchor for these important EI (emotional intelligence) concepts:
Collaboration – embracing the “you and me against the problem” mentality.
Awareness – being aware of how you are feelings.
Regulation – regulating your reactions to other people or circumstances.
Empathy - the ability to put yourself in the shoes of another.
Self-Motivation - the ability to focus on what you can do, not what you can’t.
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