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Striving for Five Star Service In this entertaining video, the Customer Service Players demonstrate through a series of vignettes how to (and how not to) deliver five star service. Learn how to…….
Maintain a positive attitude while responding to a guest complaint, in
But That’s Not in the Brochure!
Be an effective service provider to internal customers, in
Xtra, Xtra, Hear All About It!
Avoid overusing your behavioral strengths, in
Implement five key behaviors essential to every guest contact (P.S. Kids are guests too), in
Convey the positive (“Here’s what we can do”), in
Barking Up the Wrong Policy!
Successfully deal with unhappy guest, in
Identify and forever eliminate “Forbidden Phrases”
Click here to see a preview of the Five Star Service video. 29 minutes. Includes coach's guide. Participant workbooks sold
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